Our Core Values

Our Core Values
These virtues guide our decisions and we desire that all of our volunteers, team members and partners adopt them as their guiding principles. So when you put on a Serve the City t-shirt, you put on:

Humility
• We exist to serve others, not ourselves. We will not exploit or endanger our relationship with a partner, volunteer, or person in need to further the cause of Serve the City.
• We do not presume to be experts on homelessness, caring for the elderly, asylum seekers, or any other people we are asked to serve. We work in collaboration with groups who hold this expertise and desire to be a resource to them, not competition.
• We will endeavor to serve alongside those we serve, with empathy, following their lead and availability, seeking to lift each one up and drawing out the best in each one, and not, in any way, exposing their condition or fragility.

Compassion
• Knowing people by name is knowing the uniqueness of each person’s journey, their joys and pains, strengths and weaknesses, aspirations and frustrations – to seek to be in “passion with.”
• We will always put the individual above the task because we believe that showing compassion is essential to meeting these physical needs.
• We will be flexible in how we approach each individual and each NGO, recognizing that a personal and individual approach is more effective than rigid policies.

Respect
• We will carry out projects in collaboration with all members of society without prejudice based on race, faith, or political preference. Where there is a need, we will endeavor to meet it.
• We will treat every person as having equal value, without favoritism.
• People from all walks of life and schools of thought are welcome within the community of Serve the City. All we ask is that they share our values.
• We will not promote any political or religious agenda.

Courage
• Serving another person takes a type of courage that is rarely found in our society, the courage to face difficult realities and sometimes deep suffering and injustice, to be vulnerable and to step outside of our comfort zone.
• We also endeavor to demonstrate courage to step across the line and serve people in need, whether their situation feels easy or challenging to confront.

Love
• There can be many motivations for serving someone, such as a sense of duty or even guilt, but the service that makes a real and lasting difference is motivated by love. Only with love will we be able to see the individual as a person with a name and not just as a need to meet before our “job” is done.
• Love is composed of concrete attitudes, actions, and connections. It involves the on-going cultivation of sharing, patience, kindness, generosity, selflessness, forgiveness, protection, trust and perseverance.

Hope
• No cause is hopeless as long as there is a single person willing to persist in addressing it.
• No person is beyond hope if there is a single person willing to learn their name and show them love.
• Our society might be facing challenges, but we can make it better. Broken things may become beautiful, richer and tronger new realities. The city is a vibrant creation which can be revived through the small hope-filled actions of the many